Most of our packages are sent from our headquarters in Tokyo. Our Appearance members are located all over europe (France, Germany, Netherlands and Georgia), which leads to us not having a single business residence.

Years of experience and upcoming AI technologies help us with the process of authentication. Each Item is inspected for its label, fabric, quality, stitching and many other aspects. We can proudly guarantee that we are free of inauthentic items.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us atbenjamin@appearance.fr . Please note that returns will need to be sent to the following address: Brusselsestraat 12 CO2. 6211 PE Maastricht, Benny Strunk 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at benjamin@appearance.fr

With the help of specialized scrappers, we are hunting down the best deals across more than 3 continents. We confidently claim to have the best prices for luxury garments in Europe.

Shipping will take about 14 days. We need at least 3 days to update the tracking, after the order has gone through. Every product is sent insured so that you can follow along on the journey of your item of choice.